Quote from Chris Voss

We’ve instrumentalized niceness as a way of...

2018-05-01

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We’ve instrumentalized niceness as a way of greasing the social wheels, yet it’s often a ruse. We’re polite and we don’t disagree to get through daily existence with the least degree of friction. But by turning niceness into a lubricant, we’ve leeched it of meaning. A smile and a nod might signify “Get me out of here!” as much as it means “Nice to meet you.” That’s

Chris Voss
Chris Voss in "Never Split the Difference: Negotiating As If Your Life Depended On It"

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